The telecommunications industry is making a major shift in priorities. Artificial intelligence (AI) is becoming a key topic of discussion amongst telcos and they are keen on developing AI solutions to support their evolving needs. It is becoming crucial to solve the challenge of growing complexity of networks, improve network performance, and make networks more reliable. Beyond networks, it is also becoming immensely useful for enhancing customer experience, fraud detection, and improving overall operational efficiency. Recently, we published a report on ‘How are MNOs and MVNOs harnessing AI for their IoT operations’ where we looked at how CSPs are using AI within their IoT operations. In this report, we cover the topic in a broader scope and consider all the types of AI initiatives undertaken by CSPs in their internal operations to reduce network congestion, enhance network quality and enhance their operational efficiency. We have summarised the findings of this research to show the main approaches that have been adopted to date and the ones that are gaining traction. The report identifies the main ways in which Communications Service Providers are using AI to support their own operations, ranging from administration to networks.
The telecommunications industry is making a major shift in priorities. Artificial intelligence (AI) is becoming a key topic of discussion amongst telcos and they are keen on developing AI solutions to support their evolving needs. It is becoming crucial to solve the challenge of growing complexity of networks, improve network performance, and make networks more reliable. Beyond networks, it is also becoming immensely useful for enhancing customer experience, fraud detection, and improving overall operational efficiency.
Recently, we published a report on ‘How are MNOs and MVNOs harnessing AI for their IoT operations’ where we looked at how CSPs are using AI within their IoT operations. In this report, we cover the topic in a broader scope and consider all the types of AI initiatives undertaken by CSPs in their internal operations to reduce network congestion, enhance network quality and enhance their operational efficiency. We have summarised the findings of this research to show the main approaches that have been adopted to date and the ones that are gaining traction. The report identifies the main ways in which Communications Service Providers are using AI to support their own operations, ranging from administration to networks.
