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Digital Transformation Service Provider (DXSP) Peer Benchmarking 2021

  • Digital Transformation
  • systems integrator
  • consultancy
  • software
  • hardware
  • services
  • AI
  • Artificial Intelligence
  • IoT
  • Internet of Things
  • human machine interface
  • data
  • robotics
  • 3D printing
  • manufacturing
  • distributed ledger
  • blockchain
  • edge computing
  • PLM
  • product lifecycle management
  • RPA
  • robotic process automation
  • Suruchi Dhingra
The DXSP Peer Benchmarking report compares the capabilities of 16 technology vendors, systems integrators and consultancies across 11 technology areas, including AI, IoT and distributed ledger, and dozens of functions, to determine which is best able to meet the needs of enterprises. It features Accenture, Atos, CGI, Cognizant, Deloitte, EY, Fujitsu, HCL, IBM, Infosys, KPMG, Oracle, SAP, TCS, Tech Mahindra, and Wipro.

Vendor selection for digital transformation projects is a major headache for enterprises. Often the enterprise in question is making its first foray into a brand new space and has little knowledge of who it should be working with. To support enterprises in vendor selection, this report compares the capabilities of 16 technology vendors, systems integrators and consultancies across 11 technology areas, including AI, IoT and distributed ledger, and dozens of functions, to determine which is best able to meet the needs of enterprises. It features Accenture, Atos, CGI, Cognizant, Deloitte, EY, Fujitsu, HCL, IBM, Infosys, KPMG, Oracle, SAP, TCS, Tech Mahindra, and Wipro.

The report comprises a comprehensive review of the products, services and capabilities or our chosen 16 DXSPs across each of the technology families and functional capabilities. It also includes comparison and rankings of the vendors as well as expert commentary.

The bulk of the report provides our assessment of the capabilities of each of the vendors for each of the eleven technology families and between 5 and 14 functions per technology family. This includes hardware, software, services, consulting, and various other elements. This section was compiled based on extensive desk research and written feedback from the vendors. The section includes an explanation of the rating system (based on ‘Emerging’, ‘Significant’ or ‘Market Leading’ capabilities) and recommendations to enterprises on which vendor would be best placed to support them for different functions within the particular technology family. It also includes tabulated notes on our views on each of the vendors for each of the technology families.

Based on the rating of each vendor for each function in each technology family we are then able to rank the vendors, by technology, by role and overall, for Digital Transformation. For the purposes of ranking the vendors, we apply a weighting for each function and for the eleven technology families relative to each other. The latter is based on the expected investment in that technology family over the next decade. These weightings allow us to score the overall capabilities of the vendors for Digital Transformation as a whole.

As well as the ratings, there are a number of broader intangible factors, such as how easy the company is to work with, the extent of its channels, scale of the company, geographical exposure. These are considered in a further section.

  • Accenture
  • Atos
  • CGI
  • Cognizant
  • Deloitte
  • EY
  • Fujitsu
  • HCL
  • IBM
  • Infosys
  • KPMG
  • Oracle
  • SAP
  • Tata Consultancy Services (TCS)
  • Tech Mahindra
  • Wipro

        AI, DIGITAL TRANSFORMATION AND IOT REPORTS & MORE

        Transforma Insights’ series of Digital Transformation research covers all aspects of the Digital Transformation technologies, markets and vendors that we cover, including Internet of Things (IoT) and Artificial Intelligence (AI). Technology Insight Reports provide a qualitative guide to the impact of the twelve technology families upon which we focus, Case Study Insight Reports analyse the information in the Best Practice & Vendor Selection Database, Forecast Insight Reports expand upon the data in the TAM Forecasts, Key Topic Insight Reports cover other interesting and noteworthy topics, and Vendor Insight Reports identify the relative strengths and weaknesses of vendors and show which should be top of any buyer's list when implementing Digital Transformation. A more detailed version of the Vendor Insight Reports is available for our ‘Corporate’ subscribers in the form of our Peer Benchmarking reports detailing the capabilities of vendors within the market being examined.

        Digital Transformation Reports are far from the only way that we help our clients. We offer comprehensive support, strategic insight and market intelligence for any organisation interested in Artificial Intelligence (AI), Internet of Things (IoT) and Digital Transformation (DX).