Robotic Process Automation (RPA) is the most mature of the Digital Transformation technology families. It provides a concrete ROI based on a simple premise: take IT tasks that would previously have been undertaken by humans and automate them as much as possible, typically by way of bots that track human action and replicate it. In doing so RPA improves performance and increases productivity. Use cases focus on business functions with large numbers of mundane repetitive tasks such as administration, HR, accounting or customer care.
RPA is now considered something of a gateway to increased business process automation, swapping the brownfield replication of human activities for greenfield intelligent automation. It is also typically a first foray for many organisations into machine learning.
This Technology Insight Report provides an overview of RPA technologies. It describes the overall market dynamics for technologies, including market size and development trajectory, use cases, best practices, and recent market developments. The report explores the vendor landscape for RPA, innovative players, vendor selection criteria, and highlights opportunities and risks for end users.
The report also includes an analysis of the key solution characteristics of relevant case studies contained in Transforma Insights’ Best Practice & Vendor Selection database, including payback time, process efficiency and value proposition impact, and a range of technology-specific characteristics..