One of the key research areas of interest for Transforma Insights is best practice in the delivery of Digital Transformation (DX) projects. An integral part of this research is understanding the suppliers of products and services which are used to deliver those projects. There is a group of vendors, which we term Digital Transformation Service Providers (DXSPs), that are able to do just that, using a variety of disruptive technologies.
Earlier in January, we at Transforma Insights published a report ‘Digital Transformation Service Provider (DXSP) vendor selection framework’ which examined the emerging DXSP opportunity. It is the first in a series we will publish looking at which vendors are best able to deliver Digital Transformation projects. In this post I provide a summary of that report.
First, a definition: Digital Transformation Service Providers (DXSPs) are organisations that are able to deliver transformational use cases for enterprise (as illustrated on the right side of the chart, below) using disruptive new technologies (such as AI and IoT, as shown on the left), while often at the same time being engaged in helping the enterprise to make the internal transformations necessary to fully realise the benefits (as illustrated in the centre).
There are a range of different capabilities included under the umbrella of DXSP, including systems integration, strategic consulting, and change management. DXSPs do not necessarily need to be able to deliver all aspects, but they must have a sufficient range of capabilities to be able to be considered as a viable strategic partner for any enterprise looking at engaging in multiple projects using multiple technologies as part of a company-wide transformation process.
The main reason for looking at the DXSP market is to provide enterprises with a perspective on which would be the appropriate vendors to short-list for DX projects, as well as to allow vendors to benchmark themselves against their peers.
However, no two DXSPs have identical capability sets or expertise. For that reason, Transforma Insights proposes a framework of six criteria against which any DXSP can be compared, in order to identify which are the most appropriate vendors. The six criteria are:
Each of these six elements is explored in further detail in the report, identifying best practice in vendor selection for each of them. Critically, it is by aggregating this analysis of these discrete areas that a would-be adopter of digital transformation solutions can identify the most appropriate supplier.
The aim of this report is to provide a framework for understanding the DXSP market environment. Over the coming months Transforma Insights will expand upon this analysis to provide a guide for enterprises to which of the diverse set of DXSPs would be the most appropriate to help deliver their project.
In the report we include consideration of companies such as Accenture, AsiaInfo, AT&T, Atos, Avanade, Bain & Company, BearingPoint, Boston Consulting Group, BT, Capgemini, CGI, Cognizant, Deloitte, DXC, EY, Fujitsu, GE, Genpact, Globant, HCL Technologies, Hitachi Vantara, HPE, IBM, Indra Sistemas, Infosys, KPMG, McKinsey, NEORIS, North Highland, NTT Data, PricewaterhouseCoopers, Publicis Sapient, Reply, SAS, Siemens, Slalom Consulting, Smartronix, Sopra Steria, Taos, Tata Consultancy Services, Tech Mahindra, TietoEVRY, T-Systems, Unisys, Verizon Communications, Virtusa, Wipro